Hospitality Industry

Is High Staff Turnover Eating Your Profits Away?

November 25, 2014 | by Shawna Sykes

Having trouble keeping good employees? High employee turnover can be very costly. The costs of advertising, interviewing, and training new workers put a strain on any business. As the labor market tightens up, it will become even harder to find and keep good staff.

Employees leave for many reasons – boredom with their job, low wages/benefits, lack of recognition, limited advancement opportunities, and unhappiness with management or the workplace culture. The good news is that as a manager you have the power to improve your work environment.

Keep Staff Engaged
Cross-training employees for other jobs in your organization, assigning special projects, and soliciting staff input on business improvements can help keep staff engaged, provide back-up during busy times or absences, and provide you with useful insights. It also gives you an opportunity to see where your employees’ strengths are, regardless of what they’re doing now. You may have a budding manager, reservation clerk, or night auditor on your current housekeeping staff. Utilizing your human resources to their full potential will help keep you and your staff happier.

Be Competitive in the Labor MarketSsykes Occupationsgraphic

A wage difference of twenty-five to fifty cents per hour ($520 – $1,040 per year for full time work) is enough for some staff to switch employers, no matter how stimulating the job is. There are lots of tools to help you ensure that your wages are comparable to other employers’ in the area. The Oregon Employment Department conducts wage surveys for common jobs and publishes wage ranges for those jobs by area. Learn more by visiting our web site at  www.QualityInfo.org then scroll to the bottom and select “Occupation and Wage Information” or contact me at Shawna.L.Sykes@oregon.gov for assistance. I’m happy to help.

Shawna Sykes is a Workforce Analyst for the Oregon Employment Department.

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