Excellence in Customer Service Tip #1: 3 Key Elements in a Good Greeting - Seaside Oregon

Hospitality Industry

Excellence in Customer Service Tip #1: 3 Key Elements in a Good Greeting

April 28, 2015 | by Nicole Bailey

National Tourism and Travel Week begins May 2, 2015. In celebration, the City of Seaside Visitors Bureau is emphasizing the importance of Travel and Tourism to businesses in Seaside by offering a three-part training series focusing on Excellence in Customer Service. Use these practical tips to help your front-line staff offer the best service possible and watch your customers’ satisfaction increase.
Our first focus is the core of any customer service experience: the greeting. No matter what type of business you have, it’s vital that customers feel welcome. Here are 3 key elements of a good greeting that will set the tone for the most favorable experience.
1  Make eye contact. Even if an employee is on the phone or with another customer, making eye contact is the opener to any interaction.
2  Smile. A smile is what any customer looks for upon entering an establishment. That smile says he/she is important and welcome at this business.
3  Offer a greeting. Say, “Hello” or “How are you today?” This will open the opportunity to engage the customer in a discussion about their needs. Some just want to browse on their own, but they will know they are welcome while they do so.
Once the foundations of a pleasant interaction have been established with a friendly greeting, all further conversation is more likely to be pleasant for all involved.
Look for more tips like this one in our Hospitality Industry News blog and in our next quarterly Hospitality Industry Newsletter, coming out in late May. The next installment in this series will be “Customer Service as a Sales Strategy.” If you’d like to know more about our Customer Service Awards program, or to sign up for our Hospitality Industry Newsletter, email us at: travelinfo@cityofseaside.us.

and so much more!

Destinations Magazine: Great Escapes

Vacations are the “great escapes we need,” says Destinations magazine, “to relax, recharge and rejuvenate oursel...

Learn More
Burgers and a beer at U Street Pub & Eatery
Big Burgers You’ll Want to Brag About

Seaside is, of course, known for its fresh seafood. Dozens of restaurants have clam chowders and local razor clams on the menu. Bu...

Learn More
A Smashing Good Time

The vintage bumper cars are a seaside tradition and we check out their 2013 opening weekend,

Learn More
A Weekend of Discoveries

Last weekend I went to the Pouring at the Coast Event with my boyfriend, and had the best time! We were given souvenir glasses to use during the event (and they had rinse stations to keep your glass clean between tastings). We tried craft beers from every brewery, and I discovered I really enjoy the dark beers

Learn More
Beach Access for Everyone

Beach Wheelchair Access is Growing on the Coast Seaside is proud to be among a small number of coastal towns in Oregon to offer fr...

Learn More
Hot Summer Car Shows help usher in the summer season in Seaside.
Hot Summer Car Shows

Two Seaside car shows help usher in and wind down the summer travel season

Learn More
Why This Family Comes Back To Seaside Year After Year

The calm waters of the Necanicum River in Seaside, Oregon. Photo: Alex Butterfield There’s something comfortingly classic about ...

Learn More
A Beach Bicycle Built for Two

Beach Bike Rentals in Seaside, Oregon

Learn More
Top Things to Do With Teens

Traveling with too-cool-for-school teens? I feel you. I have two teenagers myself. But be assured, you’ll find plenty of totally...

Learn More
Mushroom foraging near Seaside.
Mushroom Foraging Near Seaside

Oregon’s North Coast is a popular spot for treasure hunters. While some people might look for pirate treasure though, the on...

Learn More
Life in the Fast Lane

Riding bikes in Seaside in 1897.

Learn More
Seaside Beach Volleyball Tournament
World’s Largest Beach Volleyball Tournament

Come August, the “digs” along Seaside’s beach have nothing to do with razor clams. For the 36th year, Seaside will host the ...

Learn More
Knights of Summer: Seaside’s Lifeguarding Tradition

Seaside has had a rich lifeguard tradition for almost 100 years.

Learn More
An early morning kayak ride

One kayaker's take on an early morning ride into the Necanicum Estuary.

Learn More
Pedal Boating through Seaside

Paddle boating Seaside is another unique way to see Seaside while getting a little exercise in the process.

Learn More
Fishing Adventures In and Around Seaside

Fishing on the Oregon Coast near Seaside

Learn More
Roaming the Sand for Treasures

The beach is often filled with unique finds, especially after a storm.

Learn More
Ice cream time in Seaside, Oregon
An Adventure to Share

A winning family vacation in Seaside, Oregon

Learn More