Hospitality Industry

Excellence in Customer Service Tip #1: 3 Key Elements in a Good Greeting

April 28, 2015 | by Nicole Bailey

National Tourism and Travel Week begins May 2, 2015. In celebration, the City of Seaside Visitors Bureau is emphasizing the importance of Travel and Tourism to businesses in Seaside by offering a three-part training series focusing on Excellence in Customer Service. Use these practical tips to help your front-line staff offer the best service possible and watch your customers’ satisfaction increase.
Our first focus is the core of any customer service experience: the greeting. No matter what type of business you have, it’s vital that customers feel welcome. Here are 3 key elements of a good greeting that will set the tone for the most favorable experience.
1  Make eye contact. Even if an employee is on the phone or with another customer, making eye contact is the opener to any interaction.
2  Smile. A smile is what any customer looks for upon entering an establishment. That smile says he/she is important and welcome at this business.
3  Offer a greeting. Say, “Hello” or “How are you today?” This will open the opportunity to engage the customer in a discussion about their needs. Some just want to browse on their own, but they will know they are welcome while they do so.
Once the foundations of a pleasant interaction have been established with a friendly greeting, all further conversation is more likely to be pleasant for all involved.
Look for more tips like this one in our Hospitality Industry News blog and in our next quarterly Hospitality Industry Newsletter, coming out in late May. The next installment in this series will be “Customer Service as a Sales Strategy.” If you’d like to know more about our Customer Service Awards program, or to sign up for our Hospitality Industry Newsletter, email us at: travelinfo@cityofseaside.us.

and so much more!

Supersize Me!

A brief look at Seaside's past sweets and treats

Learn More
How to Catch Your Dinner: Learning the joy of razor clamming in Seaside, Oregon

The way to dig for razor clams and what to do with them once you catch them in Seaside, Oregon...

Learn More
Paddle Neawanna Creek
How to Paddle Seaside

Spend a little time in Seaside, and you’ll find yourself itching to paddle on the rivers and ponds.

Learn More
Northwest Travel Magazine: Gilbert District

For more than 100 years, the Gilbert District has been a big piece of Seaside's core.

Learn More
Find a Beach Path Less Traveled By

A Sunday stroll along the beach at 12th Avenue in Seaside, Oregon

Learn More
Seaside Civic and Convention Center

The benefits and joys of life in our small coastal community are many. And just when you think you’ve seen it all, done it all and start thinking about heading to the big city you’re reminded that the Seaside Civic and Convention Center brings you the best of all possible worlds and you can stay right here

Learn More
Alcohol Server Training at Clatsop Community College

Alcohol server training certificate at Clatsop Community College in South County Center

Learn More
A Smashing Good Time

The vintage bumper cars are a seaside tradition and we check out their 2013 opening weekend,

Learn More
Grant’s Getaways: Paddling the Neawanna in Seaside

If our summer heat wave is getting the best of you – sapping your energy and leaving you feeling generally uncomfortable, perhap...

Learn More
Bird is the Word

Birding opportunites abound in Seaside and the surrounding area.

Learn More
Broadway Retro

A look at downtown Seaside during the 1960s

Learn More
The Perfect S’more

As the sun continues to make more regular appearances, I continue to look forward to external sunshine. And, yearning for a sweet treat, I’m reminded of that summer favorite: S’mores!

Learn More
The Best of Times News: The Beach at the End of the Trail

Travel writer for the fabulous 50-and-over set, Andrea Gross, spent some time on Oregon’s North Coast in the summer of 2014....

Learn More
Holiday Traditions

Recalling Thanksgiving and Christmas traditions on Oregon

Learn More
Ice Cream for Dinner

More than a dozen frozen treat shops, the thought of brain freeze is likely.

Learn More
Discover Marine Wonders at Low Tide

One of the great delights when visiting Seaside — especially for families — is coming into contact with the otherworldly wonde...

Learn More
The Spirits of Seaside Inside

Above photo: An old fashioned cask of beer in the historic Seaside Brewery by Jon Rahl, Seaside Visitors Bureau. Seaside has a lot...

Learn More