Hospitality Industry

Awards Program for Excellence in Customer Service

April 2, 2014 | by Jon Rahl

The City of Seaside Visitors Bureau, in cooperation with CEDR and Clatsop Community College, is launching a program to recognize great customer service from our tourism and hospitality businesses in Seaside. This program will coincide with National Travel and Tourism Week from May 3 – 11. Throughout that week, third party, non-biased evaluators will spend time – and often money – in Seaside businesses and complete evaluation forms. These forms will be the basis for nominations and awards recognizing excellence in customer service in Seaside distributed in mid to late May.

If you would like to be a participant in the program, please fill out the registration form for your business and we will contact you with further details. The last day to sign up is April 30, 2014.

We plan to provide all participating businesses with a report of our overall findings of their individual performance along with their original evaluation form. This information will not be shared between any other participating businesses. Also, for comparative purposes, an overall statistical report of all businesses’ results will be provided to help each business determine how their evaluations stack up against all participating businesses cumulative customer service rating.

We welcome the participation of our front-line faces of tourism in Seaside and hope this program will be a valuable tool in allowing them the opportunity to evaluate their successes in customer service. Here is some more information about National Travel and Tourism Week.

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